Refund policy

RETURNS

The following procedure in respect of returning products and making claims in conjunction with any alleged breach of any express or implied term, condition or warranty is designed to facilitate prompt handling of customer claims.

At St John (VIC)’s discretion, goods incorrectly ordered by the customer must be notified by emailing merchandise@stjohnvic.com.au and returned within 14 days in original condition to St John Ambulance Australia (Victoria). Please quote invoice/order number. All returns at the customer’s expense.

 

REFUNDS

We will provide a refund or exchange for any product delivered to you if damaged or faulty. Notification of claims, shortages or returns must be made within fourteen (14) days for replacement or refund. Product must be in their original packaging. Title does not transfer until full payment is received.

 

 

SHIPPING

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

 

If you receive a refund, the original cost of shipping will be deducted from your refund.